Business Excellence through TQM
Authors
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Dept. of Management, Lingaya’s Lalita Devi Institute of Management & Sciences, GGS Inderprastha University, New Delhi
K. K. Garg -
Dept. of Management, Lingaya’s, Lalita Devi Institute of Management & Sciences,GGS Inderprastha University, New Delhi Pranav Mishra
DOI:
https://doi.org/10.15410/aijm/2013/v2i1/50501Keywords:
Business Excellence, Deming Prize, Total Quality ManagementAbstract
Business excellence models provide a framework for excellence to the organizations. The case examines the quality initiatives taken by leading air-brake manufacturer, sundram clayton to win the world's highest award of quality, the Deming award. The company TQM experience and its preparation for winning the award explored in detail. The paper finds that total quality management (TQM) implemented in the Deming prize framework has a positive effect on business performance.Downloads
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Published
2013-01-01
How to Cite
Garg, K. K., & Mishra, P. (2013). Business Excellence through TQM. ANVESHAK-International Journal of Management, 2(1), 88–94. https://doi.org/10.15410/aijm/2013/v2i1/50501
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