DASH, Ajitabh. Service Quality and Customer Retention: An Empirical Study on Organized Retail Sector. ANVESHAK-International Journal of Management, [S. l.], v. 4, n. 1, p. 121–132, 2015. DOI: 10.15410/aijm/2015/v4i1/59890. Disponível em: http://iimpanveshak.in/index.php/anveshak/article/view/120198. Acesso em: 5 nov. 2024.