A Systematic Review on the Role of Information and Communications Technology (ICT) in Promoting the Microfinance Sector

Authors

  • Ravi Kant Maurya
     Research Scholar, Amity Business School, Amity University, Uttar Pradesh
  • Amit Kumar Sinha
     Professor, Amity Business School Amity University Uttar Pradesh

DOI:

https://doi.org/10.15410/aijm/2024/v13i2/173215

Keywords:

ICT, Microfinance, M-Banking, Social Media

Abstract

Information and Communications Technology (ICT) is playing a very crucial role in promoting every sector of the industry with its various services across the world. So, the purpose of this study is to analyze the role of ICT in Promoting the Microfinance Sector across the world using a systematic review. The review searched Scopus academic database for studies published between 2012 to 2022, focusing on the role of ICT in promoting the Microfinance sector. A total of 73 papers were identified out of which only 22 papers met the appropriate criteria after inclusion and exclusion. After a thorough review, the study concludes that ICT services like social media, networking websites, M-banking etc. have a significant and positive impact on the performance of MFIs, customer outreach, decrease operating costs, fast communication between MFI and their customers, easy access to financial services and financial inclusion etc. in the promotion of the microfinance sector in the world.

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Published

2024-07-01

How to Cite

Maurya, R. K., & Sinha, A. K. (2024). A Systematic Review on the Role of Information and Communications Technology (ICT) in Promoting the Microfinance Sector. ANVESHAK-International Journal of Management, 13(2), 55–69. https://doi.org/10.15410/aijm/2024/v13i2/173215

Issue

Volume 13, Issue 2, July 2024

Section

Articles
Crossref
Scopus
Google Scholar
Europe PMC

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