Great Challenge for Hrm to Manage Use of Innovative Practices in Healthcare Organizations in India

Abstract

Purpose The study examined differences in the quality of patient care provided by medical professionals and their turnover intentions in private and public hospitals as a function of perceived levels of innovative practices, used in healthcare organizations. It was expected that the relationship between innovative practices was more likely to be positive with quality of patient care provided by medical professionals and negative with turnover intentions of medical professionals in the private and public hospitals.

Sample and Method The study was conducted on a sample of 253 medical professionals from a large public hospital (N = 127) and a large private hospital (N = 126) in north India using questionnaire method.

Finding Stepwise regression analysis of the data revealed that the use of 'innovative practices' emerged as a positive predictor of quality of patient care in private hospital, whereas negatively predicted quality of patient care in public hospital.

Implication and Value The study has important implications for Indian hospitals in the private and public sector which are currently facing problems of providing quality of care to their patients. Despite using innovative technologies and trends, Indian hospitals are lacking in improving their performance. Data also showed that HR management strategies of West to manage use of innovative technologies and practices are not always applicable and suitable in Indian context.