A Study on Emotional Intelligence at Workplace:Comparative Study in Indian Power Sector Organization

Abstract

This research is to study the level of emotional intelligence of employees in power sector and to compare the emotional intelligence between respondents working in different Indian power sector organizations and managing the emotional intelligence within the organization. Emotional intelligence must somehow combine two of the three states of mind: cognition effect and emotions. The scope of the study is to evaluate the individual's ability of employees and to understand emotional Intelligence in four different organizations of the Indian power sector, while handling problems or to manage their work in team. The organizations are: Power Finance Corporation Limited (PFC), National Hydroelectric Power Corporation Limited (NHPC), Indian Renewable Energy Development Agency Limited (IREDA), Rural Electrification Corporation Limited (REC). The population includes the employees of four different organizations in power sector of India, both at senior level and at junior level. Data was collected from 137 employees out of the 140 employees who were working in Indian Power Sector and provided their feedbacks; out of which 38 are from IREDA, 30 are from REC, 30 are from PFC, and 39 are from NHPC. Out of these four organizations, 40 are from Technical department, 36 are from HR department, 39 are from Finance department, and 22 are from other departments. Furthermore, 55 are less than 35 years in age, 39 are from ages of 36 to 40 years and 43 are of 41 years and above. The source of data was both primary and secondary data. Primary data is collected for direct interaction and questionnaire which is based on Emotional Intelligence. It provides information about 'demographic', 'socio-economic characteristics of respondents', 'psychographic characteristics', 'attitude', and motivations of respondents'. The structured questionnaire was used for this study and it comprises of 50 items. The items are categorized into two main components like Intrapersonal intelligence and Interpersonal intelligence and 5 factorial components are self-awareness, managing emotions, motivating oneself, empathy, and social skill. Through this, we can judge EI in four areas like identify emotions, using emotions, understanding emotions and regular emotions.